Accessibility Statement
I want Owen Shiels Therapy to be as straightforward and accessible as possible for people considering or attending therapy.
Accessibility needs can vary from person to person, so if there is something that would make it easier for you to access the website, contact me or attend therapy, please feel free to let me know.
Using this website
I have tried to make this website clear and easy to navigate, with readable text, straightforward language and a consistent page structure.
If you find any part of the website difficult to use or access, or notice something that could be improved, please contact me. I may not always be able to resolve every issue immediately, but I will take accessibility concerns seriously and look at what can reasonably be changed.
Access to face-to-face therapy
I currently offer face-to-face therapy in Morpeth and Berwick-upon-Tweed.
My consulting rooms at both Oldgate Therapy Centre in Morpeth and Bab’yama Wellness Hub in Berwick-upon-Tweed are upstairs and there is no lift. This means that unfortunately these rooms may not be suitable for everyone with mobility or access needs.
If using stairs would make it difficult or impossible for you to attend, you are welcome to contact me before arranging a session. We can talk about whether online therapy may be a suitable alternative for you.
More practical information about each location is available on the Therapy in Morpeth and Therapy in Berwick-upon-Tweed pages.
Online therapy
I also offer online therapy to adults across the UK.
Online therapy can sometimes provide a more accessible option where travelling or accessing a therapy room is difficult. You will need a suitable device, internet connection and somewhere sufficiently private for your session.
If you have a particular access or communication need that may affect online sessions, please let me know and we can discuss what might be helpful and whether I am able to accommodate it.
Communication and individual access needs
If there is something that would help you communicate with me or take part in therapy more comfortably, you are welcome to tell me.
I do not want to make assumptions about what somebody may need. Where possible, we can talk together about what would be useful and whether any reasonable adjustments to the way we communicate or work together are possible.
Contacting me about accessibility
If you have difficulty using this website, have a question about physical access to either therapy location, or would like to discuss an access need before starting therapy, you can contact me at:
Email: info@owenshielstherapy.com
Telephone: 07871 846874
You can also use the Request a Free Call page on this website.
About this statement
This statement describes the accessibility arrangements I am currently aware of. I have not made claims here that the website or service meets a particular formal accessibility standard or has undergone an independent accessibility audit.
This statement may be updated as the website, therapy locations or accessibility arrangements change.
Last updated: September 2026
Using this website
Last updated: September 2026
Some technology providers may process or store information outside the UK.
Where personal information is transferred internationally, I take reasonable steps to use providers that have appropriate legal safeguards in place for those transfers.
How I protect your information
I take reasonable steps to keep personal information secure and to limit access to it.
This includes using password-protected systems, appropriate security measures and services intended for professional use. I aim to collect and retain only the information I reasonably need for my work.
How long I keep information
I do not keep personal information indefinitely.
Different types of information may need to be kept for different periods. I consider the purpose for which the information was collected, professional and ethical requirements, insurance requirements, financial and legal obligations, and whether the information may still reasonably be needed.
Information is securely deleted or destroyed when there is no longer a reasonable need to retain it.
Your data protection rights
Depending on the circumstances and the lawful basis being used, you may have rights to:
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ask what personal information I hold about you;
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request a copy of your personal information;
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ask me to correct inaccurate information;
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ask for information to be erased in certain circumstances;
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ask me to restrict how information is used;
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object to certain uses of your information;
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request transfer of information in certain circumstances;
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withdraw consent where consent is the basis on which information is being processed.
Some rights are not absolute, and there may be circumstances where I am legally or professionally required to retain information.
You can contact me at info@owenshielstherapy.com if you would like to exercise one of these rights.
My website may use cookies and similar technologies that are necessary for the website to function.
It may also use optional cookies or analytics tools to help understand how visitors use the site. Where consent is required, optional cookies should not be set until you have chosen to accept them.
You can change or withdraw your cookie choices through the website’s cookie controls where available.
The precise wording of this section should reflect the cookies, analytics and tracking technologies that are actually enabled on the finished website.
Automated decision-making
I do not use automated decision-making or profiling to decide whether you can access therapy or how I work with you.
Complaints
If you have concerns about how I have handled your personal information, please contact me first at:
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Changes to this privacy policy
I may update this privacy policy if the way I work, the services I use or data protection requirements change.
The latest version will be available on this website.
Website and cookies
Information processed outside the UK
Communication and individual access needs
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Online therapy
I also offer online therapy to adults across the UK.
Online therapy can sometimes provide a more accessible option where travelling or accessing a therapy room is difficult. You will need a suitable device, internet connection and somewhere sufficiently private for your session.
If you have a particular access or communication need that may affect online sessions, please let me know and we can discuss what might be helpful and whether I am able to accommodate it.
Add a Title
Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles.